Privacy Policy

Abu Dhabi Airport Free Zone (ADAFZ) is committed to protecting and respecting your privacy. Use of the words “we”, “us” and “our” shall refer to ADAFZ. This policy (together with our Terms & Conditions) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us.
Information We May Collect From You
We may collect and process the following information about you:
  • Information that you provide by filling in forms on our (OSS). This includes information provided at the time of registering to use the portal, requesting our Services, responding to ADAFZ surveys and providing feedback to ADAFZ via the OSS. We may also ask you for personal information when you report a problem with the site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to the portal including, but not limited to, traffic information, location information, weblogs and other communication information and the resources that you access.
Uses Made of the Information
We use information held about you to:
  • Provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • To notify you about changes to our services.
We may also use your informationto provide you with notifications about Services which may be of interest to you, and we may contact you about these.
IP Addresses, Cookies and Links
We may collect standard internet log information from your computer (including where available, your IP address, operating system and browser type) and details of your site visit behavior patterns. We do this by using a cookie file which records those areas of the OSS that have been visited by your computer, for how long and what activity was undertaken on the OSS. We do this so that we can improve the portal and deliver a better and more personalized browsing experience.
You do not have to accept cookies and can refuse them by activating the setting on your browser. However, if you select this setting you may be unable to access certain parts of the portal.
Storing Your Information
We will keep your information in line with our retention policy which ensures we keep your details for no longer than is necessary. We will take all steps reasonably necessary to ensure your information is retained in a secure environment and that access to it is restricted on a “need to know” basis.
The OSS is administered in the United Arab Emirates. By submitting your personal information in the online forms on the OSS, you agree to the transfer, storing and/or processing of your personal information outside of the European Economic Area.
Where we have given you (or where you have chosen) a password which enables you to access the portal, you are responsible for keeping this password confidential.
Credit/debit cards details will NOT be stored, sold, shared, rented or leased to any third parties.
The transmission of information via the internet is not completely secure so we cannot guarantee the security of any of your information transmitted to the OSS. Any transmission is at your own risk.
Disclosure of Your Information
We may disclose your information to our parent company Abu Dhabi Airports. There are circumstances in which we may disclose your information without your consent, for example, where we are required to do so by law or where the information is required to prevent or detect a crime. We may also disclose your information in order to enforce or apply our Terms & Conditions.
Your Rights
You have the right to ask us not to process your information for marketing purposes. You can exercise the right at any time by contacting us at
The English language version of this privacy policy shall be the defining version. Translations into any other languages shall be for convenience only and shall not be used to contradict or interpret the English language version. Any changes we may make to our privacy policy in the future will be posted on this page. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to ADAFZ at
*The Privacy Policy and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customersare encouraged to frequently visit these sections in order to be updated about the changes on the portal. Modifications will be effective on the day they are posted.