Terms and Conditions

ABU DHABI AIRPORTS makes the One Stop Shop Portal (the “OSS”) available to your company registered with Abu Dhabi Airports Free Zone (the “Company”), to provide information about your company and an online shop for requesting ADAFZ Services. These Terms only apply to your viewing and/or use of the OSS. If you use one of the links on the OSS to visit any other OSS, then your viewing and/or use of these websites and any transactions you may make through them, will be governed by separate terms and conditions provided on those websites.
By accepting these Terms and Conditions, placing a service request, or accessing the OSS, the user wishing to access and use the OSS declares his/her ability to accept the Terms, that is of legal age and not under guardianship. If the user is below the legal age, he/she declares to have obtained prior permission from their parents, tutors or legal representatives to access the OSS and accept these Terms. The holder(s) of parental/guardianship authority has (have) accepted to guarantee compliance with all the provisions of these Terms and Conditions in the use of the OSS. We reserve the right to suspend or terminate your access to and use of the OSS at any time if you breach any of these Terms, the UAE laws applicable in the Emirate of Abu Dhabi or the policies of Abu Dhabi Airports.
About Us
ABU DHABI AIRPORTS COMPANY PJSC is a public joint stock company registered in the United Arab Emirates (UAE) under commercial registration number 1004995 and has its principal place of business at Abu Dhabi International Airport, Abu Dhabi, UAE, with registered address PO Box 94449, Abu Dhabi, UAE (ABU DHABI AIRPORTS).
A reference to:
  • Abu Dhabi Airports includes Abu Dhabi Airports Free Zone, a sole shareholder limited liability company under commercial registration number [CN-1178570].
  • a person includes, firm, a body corporate, an unincorporated association, an individual, or an authority and the person’s executors, administrators, successors, permitted substitutes (including persons taking by novation), authorized representative(s), and permitted assigns;
  • a Law includes regulations and other instruments under it and amendments or replacements of any of them;
  • a service includes the whole and each part of it;
  • a group of persons includes all of them collectively, any two or more of them collectively and each of them individually;
  • "include" (in any form) or "for example" or "such as", when introducing a list, does not limit the list to those items or to items of a similar kind;
  • these Terms include all amendments and supplements to, or replacement or Abu Dhabi Airports policies or directions hereto; and
  • headings, examples and notes are for guidance only and do not govern the meaning of this Concession Agreement - “We” or “Us” includes ABU DHABI AIRPORTS and any subsidiary of it including Abu Dhabi Airports Free Zone.
  • "You" means the person placing a service request.
ABU DHABI AIRPORTS grants to the Company access to the OSS by Company Users for the purpose of submitting requests to avail ADAFZ services and to view Company details.
ABU DHABI AIRPORTS may immediately deny access to the OSS by the Company and/or one or more Company Users by giving notice in writing to the Company if any of the following events occur:
From time to time, we may restrict access to some parts of the OSS to users who have registered with us. There will also be times when we need to carry out routine or emergency maintenance on the OSS. We therefore do not guarantee that the OSS will always be available or that it will always perform at a particular speed or with particular functionality.
We reserve the right to withdraw the OSS at any time if we need to.
Your Obligations when Accessing the OSS
You may only view and use the OSS in accordance with these Terms and for lawful and proper purposes.
You expressly agree that you will not do any of the following:
  • Use or access the OSS in any way that breaches any laws, regulations, codes of practice within the Emirate of Abu Dhabi or the Federation of the UAE, or any other jurisdiction from which you are accessing the OSS;
  • Use or access the OSS in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • Upload, post, email, transmit, or otherwise make available any information on or via the OSS which is or may be harmful, threatening, abusive, harassing, obscene, vulgar, libelous, defamatory, hateful, racially or ethnically objectionable or otherwise illegal;
  • Knowingly use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the OSS;
  • Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code, designed to adversely affect the operation of any computer software or hardware;
  • Gain (or attempt to gain) unauthorized access to, interfere with, damage or disrupt: (i) any part of the OSS; (ii) any equipment or network on which the OSS is stored; (iii) any software used in the provision of the OSS; or (iv) any equipment or network or software owned or used by any third party;
  • Attack the OSS via a denial-of-service attack or a distributed denial-of service attack;
  • Use the OSS in a manner which causes or may cause an infringement of our rights or the rights of a third party;
  • Deface, alter or interfere with the front end look and feel of the OSS;
  • Take any action that imposes an unreasonable or disproportionately large load on the OSS or its infrastructure; or
  • Reproduce, duplicate, copy or re-sell any part of the OSS, except to the extent expressly set out in these Terms.
Where breach of any of the above mentioned undertakings is a criminal offence we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
You may not link to our home page without our prior written approval.
If you choose, or you are provided with a user identification code or password as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
You are responsible for making all arrangements necessary for you to have access to the OSS and for ensuring that all persons who access the OSSthrough your internet connection are aware of these Terms, and that they comply with them.
Intellectual Property Rights
All trademarks, copyright, database rights and other intellectual property rights (IP Rights) in:- (a) the material published on the OSS; (b) the design, organization and layout of the OSS ; and (c) any software or underlying software code that is made available for download from the OSS, are owned by us or our licensors.
Except to the extent expressly set out in these Terms, you may not, without our prior written consent:
  • Copy, reproduce, modify, alter, publish, broadcast, distribute, display, post, sell, transfer or transmit in any form or by any means, any material on the OSS or any software, whether in whole or in part nor use the material to create derivative works;
  • Use any part of the materials on the OSS for commercial purposes;
  • Create a database in electronic or structured manual form by systematically downloading or storing any content;
  • Modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
  • Remove the copyright and trademark notices (whether ours or those of our licensors or contributors) from any copies of content under these Terms; or
  • Distribute, display or copy to any third parties the contents of the pages in the OSS, including not limited to “caching” any material on the OSS for access by third parties and “mirroring” any material on the OSS.
You may view, copy, download to a local drive, print and distribute the content of the OSS or any part thereof, provided that: (a) such content is used for information purposes only, (b) such content is used for non-commercial purposes; (c) you do not incorporate any material from the OSS in any other work, publication or OSS (whether your own or that of a third party); and (d) any reproduction of the content or any part thereof must include all copyright and trademark notices.
Our Liability
To the maximum extent permitted by law all representations, terms, warranties, conditions and commitments not expressly set out in these Terms are hereby excluded.
Your use of the OSS and the information contained therein is entirely at your own risk and you assume full responsibility and risk of loss resulting from the use thereof.
Except in the case of death or personal injury arising from our negligence, or fraud, we do not accept responsibility for any loss or damage that you suffer as a result of using the OSS. In particular, we shall not be liable for: (a) any loss of profits; or (b) any loss of earnings; or (c) any loss of anticipated savings; or (d) any loss of goodwill or revenue; or (e) any loss or corruption of data; or (e) any indirect, special or consequential loss or damage.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material, due to your use of the OSS or to your downloading of any material posted on it, or on any website linked to it.
Where the OSS contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Information About You
Any personal or company information you supply to use when you use the OSS will be processed in accordance with these Terms and our Privacy Policy.
By using the OSS, you consent to such processing (and you warrant that all data provided by you is accurate). You also consent to our (at our discretion) posting any feedback you give through the OSSwith or without acknowledging you as the author, and you will be deemed to have given us a perpetual royalty free license to adapt, incorporate your feedback in other works or otherwise use it as we see fit.
Jurisdiction and Applicable Law
Terms will be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the Federal Laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.
The courts of Abu Dhabi will have exclusive jurisdiction over any claim arising from, or related to, a visit to the site, but we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.
We reserve the right, at our discretion, to amend any part of the OSS, including these Terms. We therefore recommend that you re-visit the Terms & Conditions page in OSS portal from time to time, as these amendments will be binding on you.

Abu Dhabi Airports Free Zone - One Stop Shop

These General Terms and Conditions shall be applicable for service requests at Abu Dhabi Airports Free Zone- One Stop Shop (OSS).
To be granted access to the OSS, the Company shall designate an individual Company User to manage access to the System by other Company Users.
User ID and password are strictly personal to the Company User and non-transferable. The Company shall ensure that its Company Users do not divulge or disclose their user ID or password to third parties. In the event that the Company or a Company User becomes aware that a user ID and / or password may have been divulged, disclosed or discovered by any third party, they shall immediately notify ADAFZ.
The Company must immediately inform ADAFZ in the event that a Company User leaves its employment or no longer requires access to the OSS.
Service Request Validation and Acceptance
Online requests for Abu Dhabi Airports Free Zone services is only available to companies registered with Abu Dhabi Airports Free Zone.
Prices throughout the ADAFZOSS are quoted in UAE Dirham, and payment can only be accepted in UAE Dirham.
Your placement of a service request via oss.adafz.ae is an offer to request a service offered on the OSS. ABU DHABI AIRPORTS holds all rights to accept or decline for reasons that may or may not be disclosed to the users.
Companies are expected to examine all of the file attachments published in the OSS, which indicate what information must be provided. Companies must provide all of the items of information requested in the request forms. Incomplete submission of the information requested including the submission of information in file attachments containing viruses that have been advised by the OSS shall entitle Abu Dhabi Airports to invalidate or reject the service request.
Online service request confirmation does not guarantee delivering the service to the user. It only confirms the user's interest in requesting the particular service. No request shall be considered to be accepted by ABU DHABI AIRPORTS until you receive a notification confirming the completion of your service request. If we decline to accept your request, we will attempt to notify you through the OSS, or using the email address or the phone number you have provided.
You represent and warrant that the information you have submitted to us in your service request is true, accurate and complete. You agree not to use any false information, in using the OSS.
Amendments to a service request process
ABU DHABI AIRPORTSreserves the right to vary or amend the details of a service request process any time.
Online Payment
OSS follows the industry standard, Secure Sockets Layer protocol, "SSL," for the transfer of data over the internet. Any information you share during the online transaction is encrypted.
All orders by credit cards are subject to validation checks and authorisation by your payment card issuer. Service requestsusing credit card payment will not be accepted until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your service request if payment is not authorized.
ABU DHABI AIRPORTS excludes any and all liability for damages arising as a result of
  • Incorrect use by Company Users of the OSS;
  • Connectivity failures in respect of the equipment used by the Company Users;
  • Breakdown of the OSS for a period of time not exceeding 30 Working Days.
Force Majeure
ABU DHABI AIRPORTS shall not be liable in respect of any failure to fulfill its obligations under these Terms and Conditions if such failure is due to reasons or circumstances beyond its reasonable control including but not limited to: government interference, direction or restriction; war or civil disorders; strikes; blockade; insurrections; riots; acts of nature; disasters; diseases; epidemics; terrorist actions; or other emergencies.
Your Concerns
If you have any concerns about material which appears on the OSS or your service requests, please contact oss@adac.ae